Exchange & Return

If you find yourself dissatisfied or required to change your purchase in some way, you are entitled to request a refund.

NORM JEWELS offers refunds for merchandise purchases made after 12.11.2025, provided the return is initiated within 60 days of delivery. In order to be a valid return, the product must be sent back to NORM JEWELS in its original package. There must be no signs of use, abuse or misuse of any kind. The ordered product must be returned to us by Certified Mail. If you would like to make a return please email for a return authorization at support@normjewels.com (no refund will be granted without return authorization) 

Once the product has been deemed an eligible return, NORM JEWELS will refund the customer the funding spent on the returned products minus shipping and packaging. We advise you to make every reasonable effort to ensure the delivery of the returned goods. If the refund request is approved, the funds will be distributed to the user within 7 days of the refund request. Any item deemed unsuitable for resale due to different packaging, misuse, alterations or damage will not be accepted by NORM JEWELS and will be returned to the customer. If you wish to exchange the items you purchased for a different size or colour, please contact us. You may be required to pay duties, taxes and other applicable fees during the exchange process, and said exchange depends on the available stock at NORM JEWELS. Please note that custom made items cannot be refunded or exchanged as they are made specifically at your request. 

Gift Returns

If you are returning an item you have received as a gift, you may return said item in exchange for store credit, which will be credited toward a purchase you can make through the online store within one year of exchange. You will be responsible for paying any additional cost differences, shipping costs or other applicable fees. For any further inquiries about these or any other policies we have, please don’t hesitate to contact us

Faulty Product

We are happy to exchange or refund faulty products provided that we are formally informed by an e-mail within 30 days of receiving the items. However, the exchange process can take up to 10 days. In the event of a faulty product or shipment we will cover the shipping costs. For correspondence please use support@normjewels.com

Changing your Mind

It is okay to change your mind. We are happy to exchange or refund your order. However, we must be informed within 30 days of receiving your items. If you are willing to return or exchange some of your items please send them to the following address. For correspondence please use support@normjewels.com

NORM JEWELS

307 LINEN HALL

162-168 REGENT STREET

LONDON W1B 5TE

UNITED KINGDOM

Please note that for returns or refunds, the buyer will bare the cost.
The buyer must use registered/track-able shipping services and inform NORM JEWELS with the tracking number.