Ring too small not the size I ordered. They tried to to tell me the size difference was minimal clearly not or it would fit.
I ordered another for granddaughter’s 21st and was contacted to say production team had put another stone in back of band I excepted this as stone so small.
2 rings 2 mistake’s and no response so far .
Clearly their standards are not great look elsewhere. Not good enough Norm.
It’s a shame as rings if had been correct were lovely but quality control is really lacking.

I’m not usually one to leave reviews, but my experience has been quite awful.

I spoke with a customer service agent at Norm, back and forth for over two weeks. I made sure to ask every question and get every detail (as someone who’s worked in customer experience for over 8 years now, I know how important this is).
As the product is quite expensive ($300+) I wanted to ensure I would be able to exchange it if it didn’t fit.

Sure enough, the product is too large and therefore I contacted the customer service team to request an exchange. I was told I’m best off just going to a jeweller in my country (Aus) to get it resized (that’s another $80+) rather than return it to Norm Jewellers as it will be too expensive (I made sure to ask about exchanges and not once did the customer service agent mention the cost of returning the item - or that I’d be required to cover the cost of the replacement item too). It’s standard for the customer to cover the cost of posting the item to the business for an exchange, however, it is quite unheard of to expect the customer to also cover the cost of the replacement item.

I definitely won’t be purchasing from this business again.

I’ve wanted a signet ring for years and I have small hands and fingers so this was the perfect size and weight. Shipping was speedy and customer service was excellent. Highly recommend!

A small but very beautiful ring .. i love its design

I like it, I'll shop from this site again.