Let customers speak for us
Such a cute ring!
Sunshine Ring in Gold
Absolutely beautiful rings, these were brought so my daughter and myself could wear them at her wedding. We wanted something special just for the two of us. Did not disappoint can’t wait to wear them on such a special day.
I love it. Beautiful ring and looks great on my finger.
It made for a nice Mother's Day surprise.
Despite the fact that I returned the ring, which was not the fault of Norm jewels, it was just I hadn't realised the width wasn't as big as I imagined but it was a lovely little ring. .Great customer service throughout and refunded without any quibble.
Signet Ring in Gold
This is a beautiful ring. I bought it for my fourth finger on my right hand and it is perfect. Gorgeous sparkle
This ring is my all time favorite. The detail is crazy beautiful. This is just like the pictures.
I love this bracelet. Norm Jewels never disappoints.
The minimalist dome ring is beautiful and pairs well with any jewelry you wear. I typically wear a size 5 on my ring finger, but had to size up to 5.5. My new favorite ring!
Ring was just as described
However, got caught for nice bill from courier, it had totally slipped my mind to check the small print
Sadly, it would prevent me ordering any further items
I’m wearing my ring everyday, just not on the finger I originally intended it for because it turned out too big. When I wanted to get it resized in my home country (Norm’s suggestion since I’m based overseas), I was told the ring is “hollow” inside and so they advised against it as the ring might end up misshaped. Anyway, Norm’s exchange fees would have been $20, with the cost of sending it back borne by me. I decided to just keep the ring because it wouldn’t have been cost effective for the back and forth. Sharing my story so overseas buyers know what to expect.
Absolutely love my new evil eye ring , any questions I had during or after the purchase were answered efficiently and quickly . Thanks again Olivia ! Love it
Just as described
Fits exactly right
I’m not usually one to leave reviews, but my experience has been quite awful.
I spoke with a customer service agent at Norm, back and forth for over two weeks. I made sure to ask every question and get every detail (as someone who’s worked in customer experience for over 8 years now, I know how important this is).
As the product is quite expensive ($300+) I wanted to ensure I would be able to exchange it if it didn’t fit.
Sure enough, the product is too large and therefore I contacted the customer service team to request an exchange. I was told I’m best off just going to a jeweller in my country (Aus) to get it resized (that’s another $80+) rather than return it to Norm Jewellers as it will be too expensive (I made sure to ask about exchanges and not once did the customer service agent mention the cost of returning the item - or that I’d be required to cover the cost of the replacement item too). It’s standard for the customer to cover the cost of posting the item to the business for an exchange, however, it is quite unheard of to expect the customer to also cover the cost of the replacement item.
I definitely won’t be purchasing from this business again.
I’ve wanted a signet ring for years and I have small hands and fingers so this was the perfect size and weight. Shipping was speedy and customer service was excellent. Highly recommend!
A small but very beautiful ring .. i love its design
I like it, I'll shop from this site again.
First class service with gorgeous jewelery. This is my second purchase and I am very happy.